What is the difference between Prepaid BisB eCard and Preset BisB eCard?
Prepaid BisB eCard allows you to top-up your eCard with an amount that you decide. Your online spending will be limited to that amount until and unless you refill your eCard again. Preset BisB eCard is similar to a credit card and allows you to spend upto BD 500 on electronic payment transactions, which you can settle later.
Will I get a consolidated report of all my online transactions?
All preset BisB eCard customers will get a monthly statement. However, both the prepaid and preset BisB eCard customers can review their statements and details online at any time at www.ebisb.com.
What do I do if my BisB eCard is lost?
If your BisB eCard is lost, immediately report it to BisB's 24 hour Contact Centre 17515151 and the customer service team will immediately disable your card. You need to re-issue your eCard.
Can I use the BisB eCard on all online shopping portals?
You may use the BisB eCard on all online shopping portals supported by Visa.
Am I eligible for a BisB eCard even if I do not have an account at BisB?
Yes, you may apply for and use a BisB eCard even if you do not have an account at BisB. We would recommend that you open a BisB account as it will help you transfer money to your BisB eCard instantly. Otherwise, you will need to use your other local bank ATM card to pay or refill your eCard through BisB's online portal www.ebisb.com which will be instantly realized as well.
When I shop online with BisB eCard, can I use any delivery service provider or do I have to use TNT?
You may use any delivery service provider of your choice. However, BisB has tied up with TNT to ensure that BisB eCard customers get better rates and service than what is available in the market today.
How do I contact the customer care for the BisB eCard?
You can contact BisB Contact Centre at 17515151 and for specific issues related to the BisB eCard you may contact 17515999.
How do I apply for the BisB eCard?
You can download the application form online and take it to any of our branches or you may walk into any of our branches and receive an application there and follow the simple procedure to get your own BisB eCard.
How do I contact TNT to ask about my delivery?
TNT offers a service to track your packages online, through their portal www.tnt.com. For urgent issues you may reach the TNT support center at +973 17349199
Can I pay my BisB eCard payment online?
Yes, you may top-up your prepaid BisB eCard or pay the outstanding amount of your preset BisB eCard, through the BisB internet banking portal – www.ebisb.com .
What are the steps to receive my TNT promotional code?
Step 1: Get your BisB eCard
Step 2: Contact BisB's Contact Centre 17 51 51 51 to receive your eCard promotional code.
Step 3: Visit TNT website (www.tntworldshop.com) to register (make sure that you enter your eCard promotional code to allow TNT to identify you as a BisB eCard customer). For steps on how to register on TNT, click on the PDF.
Step 4: You will receive an email from TNT with your shipping address in the United States.
Step 5: Shop online and send goods to your USA mailbox address.
Step 6: Pay and get the goods delivered to your preferred location (for free home/office delivery you need to pay in advance using your eCard on TNT's website).
